Return Policy

At Cerva and Co Jewelry, customer satisfaction is our top priority. Please review our return policy carefully:

1. Eligibility for Returns

   • Returns are accepted only for defective items.
   • Requests for returns must be initiated within 30 days of the delivery date.

2. Conditions for Return

   • Items must be returned in their original condition, including packaging, and with all accompanying materials (e.g., tags, certificates, etc.).
   • We reserve the right to inspect the item upon return. If the item is found to be free from defects, the return may be denied.

3. Return Process

   • To initiate a return, please contact our customer service team at [your email or phone number].
   • Provide your order number, a description of the defect, and clear photos of the item.

4. Refunds and Replacements

   • Approved returns will be eligible for a refund or replacement, depending on availability.
   • Refunds will be issued to the original payment method within 7–10 business days of receiving the returned item.

5. Shipping Costs

   • Customers are responsible for return shipping costs unless the defect was due to an error on our part.
   • We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

6. Non-Returnable Items

   • Items damaged due to misuse, wear and tear, or improper care are not eligible for return.

If you have any questions or need assistance, please reach out to us at [your email or phone number]. We are here to help!

Thank you for choosing Cerva and Co Jewelry!